Deleting your account in the app
If you still have access to Lucky Hall Bingo, open the menu (top-right),
tap the Settings icon, and then choose Delete Account.
This is the quickest way to complete the request.
1
Mobile VIP: cancel auto-renewal first in your Apple App Store or Google Play subscription settings. Then return to Lucky Hall Bingo and finish the deletion request. Your VIP benefits continue until the subscription period you already paid for ends.
2
Web VIP: when you confirm the in-app deletion request, we automatically ask Stripe to stop renewal at the end of your current paid subscription period. We schedule deletion only after Stripe confirms renewal is stopped. You keep your existing VIP benefits until that period ends.
3
You will be asked to confirm the request in Settings and, for password-protected accounts, re-enter your password before the deletion request is accepted.
4
After confirmation, the account is scheduled for permanent deletion after a 7-day waiting period. During that period, sign back in and cancel the request from Settings if you change your mind. Canceling deletion does not restart a subscription renewal that was already stopped.
Deleting your account without app access
This option is available for players who cannot sign in, no longer have access to their device, or need direct
assistance from support. Open the form above
to request help from support.
1
Enter the linked email address used to sign in to the Lucky Hall Bingo account. A username alone is not enough — we must confirm the request comes from the account owner before deleting anything.
2
We verify ownership by contacting that linked email (for example with a confirmation reply or one-time code). We do not delete an account based only on someone typing an email into this form.
3
Optional: add your username or a short note if you lost access to the app, or if an in-app delete already removed data but left sign-in active, so support can guide the request correctly.
4
A request sent to support cannot cancel billing for you. Cancel renewal separately before support schedules deletion: use the Stripe billing portal for a web membership, or your Apple App Store or Google Play subscription settings for a mobile membership. Any paid VIP benefits continue through the end of that subscription period.
5
After we verify ownership and schedule deletion, there is a 7-day grace period. You may cancel the deletion request during that time; otherwise the account and its active data are permanently deleted on Day 7.
What is deleted
- Your player profile and account details
- Your saved progress and game history connected to the account
- Your in-game inventory, including coins, Lucky Dust, pull tabs, charms, daubers, daub marks, and similar items
- Your ability to sign in to the deleted Lucky Hall Bingo account after the waiting period ends
What may be retained
- Purchase and subscription records that must be kept for legal, financial, or compliance purposes
- Records related to safety, security, fraud prevention, or moderation
- Limited business records that do not serve as your active player profile
Subscriptions and billing
How renewal is handled depends on where you started an in-app deletion request.
Web deletion automatically stops Stripe renewal after you confirm the request. Mobile deletion requires you to stop renewal in Apple App Store or Google Play before it can be scheduled.
A
Web in-app deletion: Lucky Hall Bingo asks Stripe to cancel auto-renewal at the end of your current paid period. This does not end the paid VIP benefits you already have.
B
Mobile in-app deletion: manage renewal through your Apple App Store or Google Play account first. Once it is cancelled, return to the app to schedule deletion.
C
Support-page deletion: support cannot cancel a subscription. Use the Stripe billing portal for web, or Apple App Store or Google Play subscription settings for mobile, before support schedules deletion.
Cancelling deletion stops only the account-deletion request; it does not restart subscription renewal. Refund requests, if available, are handled by the applicable billing provider.
